FAQ
My items have arrived damaged
At Ezel World, we always try our best to package your items securely, so they are not damaged in transit. However, sometimes they might suffer some damage whilst on their way to you.
If this is the case, please contact our Customer Care Team on email at contact@ezel.london
Please do not dispose of any packaging as you may be asked to return or provide pictures.
Return unwanted items
If for whatever reason you’re not satisfied with your order, you can return any unopened products to us. Ensure the item is still in its original condition, unopened and is returned to us securely.
We offer a full refund and exchange on packaged, sealed items within 30 working days of purchase.
To arrange a return, refund or replacement:
Email our Customer Care Team at contact@ezel.london
Please include the following information:
Name
Email Address
Order Number
Reason for return
Please also include whether you would like a refund, an exchange or a replacement.
Please send your items to:
Address:
Neck Tapers Barbers New Cross, 262 New Cross Rd, London SE14 5PL
Returns, exchanges and replacements are processed as soon as we receive your items. We strongly advise that you obtain a proof of postage receipt when sending your item back to us.
Oil custom filled products in clear or crystal bottles are exempt.
What items can I return?
We offer a full refund and exchange on packaged, sealed items within 30 days of purchase. Please note that we are only able to assist with refund or replacement if the product is damaged. Prior to receiving a video or picture as proof of damage.
We do not offer refund on promotional, reduced or discounted items. Please note that we are only able to assist with refund or replacement if the product is damaged. Prior to receiving a video or picture as proof of damage.
What delivery options do you have?
We offer delivery to the UK only via Royal Mail.
UK Royal Mail Tracked 48 - Free for orders above £25.
UK Royal Mail Tracked 24 - Free for orders over £100.
We process orders Monday - Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. All orders received after Friday 1pm will be processed on the next working day (Monday).
Do you offer international shipping?
No, we currently do not offer international shipping. However this may change in the future.
I haven't received my delivery
We aim to dispatch all orders within 1-2 working days. If you wish to receive your order using next day delivery, orders must be placed before 1pm.
We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).
Please bear in mind during busy periods, couriers might have a slight delay when delivering packages.
If you still require assistance, contact our Customer Care Team on email at contact@ezel.london
Can I cancel my order?
If the order has already been dispatched, we are not able to cancel it. Once you have received the items, please get in touch with our Customer Care Team and send them back to us in their original condition and we will refund your purchase.
You can contact our Customer Care Team on email at contact@ezel.london
Problems placing your order
If you’re experiencing problems placing an order, please contact us on contact@ezel.london, and we’ll be more than happy to help
I'm missing an item from my order
If you are missing an item from your order, please get in touch as soon as possible and we’ll look into this for you.
Contact our Customer Care Team on email at contact@ezel.london
Please do not dispose of any packaging as you may be asked to return or provide pictures.
When will my order be dispatched?
We aim to process all orders within 1-2 working days. We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).
If you wish to receive your order using next day delivery, orders must be placed before 1pm.
Once your order has been dispatched, you will receive an email confirming this which will also contain the tracking information for your order.
If you still require assistance, contact our Customer Care Team on email at contact@ezel.london
My items have arrived damaged
At Ezel World, we always try our best to package your items securely, so they are not damaged in transit. However, sometimes they might suffer some damage whilst on their way to you.
If this is the case, please contact our Customer Care Team on email at contact@ezel.london
Please do not dispose of any packaging as you may be asked to return or provide pictures.
Return unwanted items
If for whatever reason you’re not satisfied with your order, you can return any unopened products to us. Ensure the item is still in its original condition, unopened and is returned to us securely.
We offer a full refund and exchange on packaged, sealed items within 30 working days of purchase.
To arrange a return, refund or replacement:
Email our Customer Care Team at contact@ezel.london
Please include the following information:
Name
Email Address
Order Number
Reason for return
Please also include whether you would like a refund, an exchange or a replacement.
Please send your items to:
Address:
Neck Tapers Barbers New Cross, 262 New Cross Rd, London SE14 5PL
Returns, exchanges and replacements are processed as soon as we receive your items. We strongly advise that you obtain a proof of postage receipt when sending your item back to us.
Oil custom filled products in clear or crystal bottles are exempt.
What items can I return?
We offer a full refund and exchange on packaged, sealed items within 30 days of purchase. Please note that we are only able to assist with refund or replacement if the product is damaged. Prior to receiving a video or picture as proof of damage.
We do not offer refund on promotional, reduced or discounted items. Please note that we are only able to assist with refund or replacement if the product is damaged. Prior to receiving a video or picture as proof of damage.
What delivery options do you have?
We offer delivery to the UK only via Royal Mail.
UK Royal Mail Tracked 48 - Free for orders above £25.
UK Royal Mail Tracked 24 - Free for orders over £100.
We process orders Monday - Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. All orders received after Friday 1pm will be processed on the next working day (Monday).
Do you offer international shipping?
No, we currently do not offer international shipping. However this may change in the future.
I haven't received my delivery
We aim to dispatch all orders within 1-2 working days. If you wish to receive your order using next day delivery, orders must be placed before 1pm.
We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).
Please bear in mind during busy periods, couriers might have a slight delay when delivering packages.
If you still require assistance, contact our Customer Care Team on email at contact@ezel.london
Can I cancel my order?
If the order has already been dispatched, we are not able to cancel it. Once you have received the items, please get in touch with our Customer Care Team and send them back to us in their original condition and we will refund your purchase.
You can contact our Customer Care Team on email at contact@ezel.london
Problems placing your order
If you’re experiencing problems placing an order, please contact us on contact@ezel.london, and we’ll be more than happy to help
I'm missing an item from my order
If you are missing an item from your order, please get in touch as soon as possible and we’ll look into this for you.
Contact our Customer Care Team on email at contact@ezel.london
Please do not dispose of any packaging as you may be asked to return or provide pictures.
When will my order be dispatched?
We aim to process all orders within 1-2 working days. We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).
If you wish to receive your order using next day delivery, orders must be placed before 1pm.
Once your order has been dispatched, you will receive an email confirming this which will also contain the tracking information for your order.
If you still require assistance, contact our Customer Care Team on email at contact@ezel.london