Privacy policy
This Privacy Notice may vary from time to time so please check it regularly. These terms were most recently updated on February 2025.
1 IMPORTANT NOTICE
1.1 This is the Privacy Notice of Ezel World Ltd, Company number 15133946, 85 Great Portland Street, First Floor, London, England, W1W 7LT
1.2 This Privacy Notice sets out how Ezel World Ltd (‘we’, ‘us’ or ‘our’) and our group companies (including Puig S.L.) collect and process your personal information when you access and use our site www.EzelWorld.com (‘our site’). This Privacy Notice also provides certain information that is legally required and lists your rights in relation to your personal data.
1.3 We take our data protection responsibilities very seriously and we comply with all applicable Data Protection Legislation in force from time to time. For the purposes of this Privacy Notice, ‘Data Protection Legislation’ means: (i) the Data Protection Act 2018 and all related regulations in force from time to time; and (ii) the EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) (‘GDPR’) and any laws in England giving effect to its provisions.
1.3 This Privacy Notice relates to personal information identifying you. We refer to this information throughout this Privacy Notice as ‘personal data’ and section 2 sets out further detail of what this includes. This Privacy Notice is not intended for children and we do not knowingly collect personal data relating to children.
1.4 This Privacy Notice may vary from time to time so please check it regularly. These terms were most recently updated on 14 September 2023
2 THE PERSONAL DATA WE COLLECT ON YOU
We may collect the following personal data about you:
2.1 Personal data you provide to us via our site, including information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site and when you make purchases from our site. For example:
2.1.1 Your name and title;
2.1.2 Your billing and delivery postal address, phone, fax and email addresses;
2.1.3 Your gender (although this is not mandatory);
2.1.4 Your date of Birth
2.1.5 Where you have registered with us, your user name and password; and
2.1.6 How you heard about us.
2.2 Personal data you provide when you enter a competition or promotion sponsored by us, and/or when you report a problem with our site;
2.3 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
2.4 Details of transactions you carry out through our site and of the fulfilment of your orders;
2.5 Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
2.6 Information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual;
2.7 Personal data gathered using cookies – please see our Cookie Policy for further information;
2.8 Personal data you provide when you request our marketing material or email newsletter or submit a query to us or which is collected via social media;
2.9 Personal data you provide when using interactive features of our site; and
2.10 Personal data you provide when apply for a job advertised or submit a speculative job application and/or your CV.
3 KEY INFORMATION ABOUT YOUR PERSONAL DATA
3.1 Data controller and contact details
3.1.1 If you have a concern or question regarding your privacy, you can contact our company by emailing contact@ezelworld.com
3.2 Processing data
3.2.1 We collect and process your personal data for a variety of different purposes which are set out in further detail below.
3.3 How we use your personal data for marketing and promotions
3.3.1 We may ask for your consent to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or services which we think may be of interest to you and for other marketing purposes. You can indicate your consent by ticking the relevant box.
3.3.2 We may ask for your consent to group companies including Puig SL to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or services which may be of interest to you and for other marketing purposes. You can indicate your consent by ticking the relevant box.
3.3.3 We may ask for your consent to allow third parties to contact you by telephone, SMS, post and/or email about other third party offers, products, promotions, developments or services which may be of interest to you and for other marketing purposes. You can indicate your consent by ticking the relevant box.
3.3.4 We also request consent for some cookies in accordance with our Cookie Policy.
3.4 Withdrawing your consent for marketing materials
3.4.1 You may at any time withdraw the consent you give to our processing your personal data for those purposes set out in section 3.3 above by contacting us at contact@ezelworld.com
3.4.2 If you want to stop receiving future marketing messages and materials at any time, you can do so alternatively by clicking the 'unsubscribe' link which is included in all of our email marketing messages.
3.4.3 Our Cookie Policy sets out how to manage cookies.
3.5 How we use your personal data
3.5.1 These are some of the ways we use your personal data:
- Notifying winners of online competitions;
- Sending you surveys in connection with our goods and services;
- To send you important notices such as communications about changes to our terms and conditions and policies;
- To assist in the investigation of suspected illegal or wrongful activity. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
- To deal with any misuse of our site;
- To contact you by telephone, SMS/text message, post and/or email about other offers, products, promotions, developments or services our ours which we think may be of interest to you and for other marketing purposes. Please make it clear when you provide personal data to us, should you not wish to receive such information to send you information you have requested;
- To deal with your enquiries;
- To allow you to participate in interactive features of our service, when you choose to do so;
- Where you have submitted a job application we may for a reasonable period keep your details on file for future reference should a suitable position subsequently become available and we may send you information about job opportunities;
- To develop, deliver and improve our goods or services;
- To help us develop our site to be more useful to you;
- For internal purposes for research, analysis, testing, monitoring, customer communication, risk management and administrative purposes;
- To protect and defend our rights or property or those of our customers or others;
- To sell, make ready for sale or dispose of our business in whole or in part including to any potential buyer or their advisers; and
- In order to enforce or apply our site’s Terms of Website Use or Terms and Conditions of Sale and other agreements with third parties.
3.5.2 We will do our best to inform you when we carry out any of the above activities, but it may be that we are unable to do so in each case.
3.6 Who receives the personal data you provide to us
3.6.1 We will share your personal data with the following recipients:
(a) Our website users and customers who interact with our services and provide personal data.
(b) PayPal, Amazon Pay, Klarna, and Apple Pay, for processing payments made on our site.
(c) Royal Mail, for order fulfillment and delivery services.
(d) Meta, for managing our social customer audience segments.
(e) Shopify Chat, for customer support software.
(f) LogicMelon, for recruitment purposes.
(g) The use of first-party data (cookie data, email addresses) for building remarketing audiences on Google Ads and Bing.
(h) The use of first-party data (cookie data, email addresses) for building custom audiences for targeting on Facebook and Instagram.
(i) The use of first-party data (cookie data, email addresses) for building remarketing audiences in Criteo Display advertising.
(j) The use of first-party data (cookie data, email addresses) for building remarketing audiences in Snapchat advertising.
(k) HMRC, legal entities, and other regulators or authorities, including those who request your personal data or report any potential or actual breach of applicable law or regulation.
(l) External professional advisers, such as accountants, bankers, insurers, auditors, and lawyers.
(m) Law enforcement agencies, courts, or other relevant parties, to the extent necessary for the establishment, exercise, or defense of legal rights.
(n) Third parties, when necessary, for the purposes of prevention, investigation, detection, or prosecution of criminal offenses or the execution of criminal penalties.
However, we do not forward personal data to these third parties for any promotional purposes by those companies.
3.6.2 In addition, we may disclose the personal data you provide to us to our group companies or any third party data processors other than those listed above who may process data on our behalf for the purposes set out in section 3.5 above.
3.6.3 We may also disclose your personal information to other third parties in order to undertake any of the activities listed in sections 3.3. and 3.5.
3.7 Transfers of your personal data to other countries
3.7.1 The personal data we collect from you is currently held within the European Economic Area (‘EEA’). However, it is possible that in the future such personal data may be transferred, stored and/or processed outside the EEA.
3.7.2 By submitting your personal data, you agree to this transfer, storing and/or processing. You should be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom. In connection with such transfer we will ensure that:
- There are appropriate safeguards in place such as binding corporate rules or the approved EU model contractual clauses between us and the recipient (as per Article 46 GDPR (or English law equivalent)). A copy of the appropriate safeguard can be obtained by contacting us using the contact details set out in section 3.1.2 above; or
- The transfer is to a country that the European Commission has decided provides an adequate level of protection such as to a country approved by the European Commission or to certain organisations with the US pursuant to the Privacy Shield (as per Article 45 GDPR (or English law equivalent)); or
- One of the derogations for specific situations in the first sub-paragraph of Article 49 (1) of GDPR (or English law equivalent) applies to the transfer including explicit consent or necessary for the performance of a contract or exercise or defence of legal claims.
3.8 How long we will hold your personal data for
3.8.1 We will only hold your personal data for so long as is necessary for us to do so, in accordance with the following criteria:
- The on-going business operation / relationship that we have with you;
- The completion of the purpose for which the personal data was given;
- Our legal obligations in relation to that personal data and other legal requirements;
- The type and size of the data held and whether any of it is deemed to be special category personal data; or
- Our accounting requirements in relation to that personal data.
We keep the length of time that we hold your personal data for under review.
3.8.2 Where we no longer need to process your personal data for the purposes set out in this Privacy Notice then we will delete your personal data from our system.
3.9 Why should you provide us with personal data?
3.9.1 Please be aware that we do need to use certain of your personal data in order to fulfil our contractual obligations to you and to provide you with the goods and services you have elected to receive. If you do not provide it then we may not be able to perform the contract to the level you expect or at all. Please see our Terms and Conditions of Sale for further details.
3.9.2 Where we ask for your consent to process your personal data, you are free to withdraw any consent you may give (see section 3.4 above). In addition you are entitled to object to any other processing of your personal data we carry out where we do so in accordance with our own legitimate interests, a list of which is set out in section 3.5 (please also see section 4.5 below for a list of your rights in this respect). Please note, however, that where you do withdraw your consent or otherwise object to our processing of your personal data then this may impact on our ability to provide you with goods and services or (in the case of cookies) affect the functionality of our site
3.10 Automated decision making
3.10.1 We use automated decision making tools in our processing of your personal data.
3.10.2 We employ the following logic in relation to such automated decision making:
(a) Product recommendations based on previous shopping experience
3.10.3 We consider that the significance of such automated decision making and the consequences for you of our employing these techniques are as follows:
(a) Different product recommendations being offered
3.11 Where we store your personal data
3.11.1 All information you provide to us is stored on our secure servers.
3.11.2 We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
3.11.3 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3.11.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
3.11.5 Payment transactions are made using payments providers. All credit/debit card transactions on our site are processed using, a secure online payment gateway that encrypts your card details and cannot be accessed by us.
3.12 Accuracy of your personal information
It is important that the personal data we hold about you is accurate and current and we take all reasonable precautions to ensure that this is the case but we do not undertake to check or verify the accuracy of personal data provided by you. Please keep us informed if your personal data changes during your relationship with us either by logging onto your account on the website or by contacting us. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.
4 LINKS TO OTHER WEBSITES
This policy only applies to Ezel World Ltd. Our site may, from time to time, contain links to and / or from websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices or policies and that we do not accept any responsibility or liability for any use of your personal data that is made by unconnected third party websites. You should remember to read and understand those websites’ privacy notices or policies as well.
5 DO NOT TRACK
Do-Not-Track is a public-private initiative that has developed a “flag” or signal that an Internet user may activate in the user’s browser software to notify websites that the user does not wish to be “tracked” by third-parties as defined by the initiative. The online community has not agreed on what actions, if any, should be taken by the websites that receive the “do not track” signal, and therefore Do-Not-Track is not yet standardized. Our website does not alter its behavior or change its services when it receives a “do-not-track” flag or signal from your browser.
6 INFORMATION FROM CHILDREN UNDER 13
On our website, we do not intentionally gather Personal Information from visitors under the age of 13. If you believe we have inadvertently collected information about your child, please contact our Data Protection Officer, and we will attempt to delete the information.
7. INFORMATION WE COLLECT
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
|
Category |
Examples |
Collected |
|
A. Identifiers. |
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. |
YES |
|
B. Personal information categories listed in the California Customer Records statute (Cal. Civ.Code § 1798.80(e)). |
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. |
YES |
|
C. Protected classification characteristics under California or federal law |
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). |
YES |
|
D. Commercial information. |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
YES |
|
E. Biometric information. |
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. |
NO |
|
F. Internet or other similar network activity. |
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. |
NO |
|
Physical location or movements. |
NO |
|
|
H. Sensory data. |
Audio, electronic, visual, thermal, olfactory, or similar information. |
NO |
|
I. Professional or employment-related information |
Current or past job history or performance evaluations. |
NO |
|
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). |
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. |
NO |
|
K. Inferences drawn from other personal information |
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
NO |